Order Cancellation Policy

Cancelled orders that have not been shipped from their original location may be cancelled prior to the goods being shipped. Cancelled orders will be subject to a cancellation fee of 4%. Once goods have shipped from the origin location, cancelled orders will be subject to the Return Policy stated above. Special orders are not subject to cancellation or return. Special orders include, but are not limited to, custom orders, factory direct orders or other non-standard inventory items requiring special consideration on the part of Marblecam.com for either the manufacturing or distribution process.

Shipping Policies and Procedures

Customers must notify Marblecam.com within a 10-day period from delivery if they wish to return the material.

Returns will be subject to a 25% restocking fee plus related freight charges. Material that is returned must be packaged for pick-up in the same way it was received. Whenever possible, tile products should be packaged face-to-face and back-to-back to avoid scratches on the surface.

Material should be firmly secured inside the crate, or tightly shrink-wrapped on the pallet. Marblecam.com will not accept returns for goods that have been used by the customer (installed and later uninstalled, or uncrated and handled in a manner that makes the re-sale of the products unfeasible).

Credit or refunds for returned goods will be issued after material has been returned to the original shipping location, or other designated Marblecam.com facility and inspected. Samples and Special Orders (see below) are not eligible for return. Due to the cost of shipping and handling, all products should be selected carefully with an understanding of the consistency in the color and veining. Stone is a product of nature and variations in color and veining may exist and are considered part of the natural characteristics of the stone.